Return, Refund, Exchange, and Cancellation Policies

Customer-Friendly Replacement Policy

At SAMSON SCIENTIFICS AND SURGICALS, your satisfaction is our priority. While we do not accept returns, we are committed to ensuring you receive the right product. That’s why we offer a 7-day replacement policy for size or quality-related concerns, including damaged or defective items.

Replacement Guidelines:

  • Eligibility: You can request a replacement within 7 working days of receiving your product.
  • Conditions for Replacement:
    • Correct Product: The product’s name, image, brand, serial number, or barcode must match, and the MRP tag must be intact and undetached.
    • Complete Product: All accessories, freebies, and combos (if any) should be included.
    • Unused Product: The product must be unused, unwashed, and undamaged, with quality seals or warranty tags intact.
    • Undamaged Product and Packaging: The product and its original packaging should be in good condition, free from scratches, dents, tears, or other issues.

Important Information:

  • Replacement terms may vary for certain products, as outlined on their specific product pages. These conditions will take precedence over the general policy.
  • Replacement or pick-up services cannot be arranged for a different address.

Cancellation Policy:

  • You can cancel your order at any time before it is dispatched.
  • If the order is out for delivery, cancellation is no longer possible, but you can refuse it at the time of delivery.
  • In rare cases where we are unable to fulfill your order due to unforeseen circumstances, a replacement will be provided for prepaid orders.

Pro Tip: To make the process even smoother, we recommend recording a video while unboxing your package. This can help us address any issues promptly.

If you have any questions or need assistance, we’re here to help!

  • Email: digitalteamsamson@gmail.com
  • Address: 32 Patwari Halka No. 19 New 38, Balaji Tulsiyan Industrial State, Kumedi, Sanwer, Indore, Madhya Pradesh, 453555

Thank you for choosing SAMSON SCIENTIFICS AND SURGICALS. We’re here to ensure your experience is seamless and worry-free!