Return, Refund, Exchange, and Cancellation Policies
Return/Replacement Policy
Return is a scheme provided directly under this policy in which the option of exchange, replacement, or refund is offered.
- Return/replacement/exchange is provided within 7 working days after receipt of the product.
- Return/replacement/exchange is offered if the product received is damaged/defective or the customer faces any size issue.
- All products listed under a particular category may not have the same returns policy.
- The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products.
- Refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
- Pick-up or replacement cannot be delivered to a different address.
Conditions for Return/Replacement:
Your product will be checked for the following conditions:
Correct Product: Name/image/brand/serial number/article number/bar code should match, and the MRP tag should be undetached and visible (should be intact as received).
Complete Product: All in-the-box accessories, freebies, and combos (if any) should be present.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged without scratches, dents, tears, or holes.
Undamaged Packaging: The product's original packaging/box should be undamaged.
Refund Policy:
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by SAMSON SCIENTIFICS AND SURGICALS PRIVATE LIMITED in the condition as mentioned in the return/replacement policy.
- In case a customer wants a refund in the bank account (only applicable in COD case), details of the bank account should be submitted.
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given to the original source of payment.
- In case of prepaid orders, Refund will be processed to the original payment source within 5-7 days from the day condition in point 1 is fulfilled.
- In case of COD order, Refund will be processed to the bank account within 15 days from the day conditions in points 1 and 2 are fulfilled.
- In case the customer chooses a refund in the wallet, the same will be processed 24 hrs after condition 1 is fulfilled.
Cancellation Policy:
- The customer can cancel an order at any time before dispatch.
- You cannot cancel the order once it's out for delivery. However, the customer may choose to reject it at the doorstep.
- In case of any cancellation from SAMSON SCIENTIFICS AND SURGICALS PRIVATE LIMITED due to unforeseen circumstances, a full refund is initiated for prepaid orders.
- SAMSON SCIENTIFICS AND SURGICALS PRIVATE LIMITED reserves the right to accept the cancellation of any order at any time.
Please Note: To safeguard both your interests and ours, we recommend recording a video while unboxing your delivered package. This may be requested as evidence in case of returns or exchanges.
In case of any queries, concern, or feedback, kindly contact us at:
Email: digitalteamsamson@gmail.com
Address: 32 Patwari Halka No. 19 New 38, Balaji Tulsiyan Industrial State, Kumedi, Sanwer, Indore, Madhya Pradesh, 453555
